TERMS & CONDITIONS

Customers are deemed to have read, understood and accepted the following terms and conditions. Appointed agents shall be known as “The Company” in the terms and conditions listed below: -

TERMS & CONDITIONS

In the event of any conflict, the terms and conditions herein shall prevail.

1. Booking Information, Reservation and Deposit

All bookings will be on first come first served basis.
A non-refundable deposit for per person must be paid at the time of booking. Unless otherwise specified.
The balance of payment is due to 45 days prior to departure or immediately if you book within 45 days.
If full payment is not received 45 days or more prior to departure. The Company reserve the right to forfeit the deposit and cancel the reservation.


Deposit & Full Payment Guideline are subject to the following charges.

 

2. Promotion Packages purchased during Travel Fairs or Special Promotions Period

For special airfares offered on tour packages, airtickets must be issued within a stipulated time frame. Any amendment/cancellation, the fare difference will be imposed based on the current pricing at the time of notice. Once ticket is issued, full cancellation charge is levied and no refund will be considered in the event of cancellation, no-show or no collection of ticket.

3. Cancellation

Notice of cancellation must be made in writing to The Company to avoid any misunderstanding and should be signed by the person who made the original booking. The cancellation is not effective until The Company receives the notice.
Cancellation are subject to the following charges. Strictly no refund for any promotional airticket purchased.

 

For tour products supplied by third party(ies), such as cruises, airtickets, hotel booking etc, cancellation fee under the terms and conditions of the respective third party(ies) shall apply plus a handing charge of minimum RM100.00 per service per person.
In the event that any customer cannot travel on the departure date as confirmed because of visa rejection, documentation fees shall be applied.
Every customer is required to pay a non-refundable visa application fees (where applicable) and travel insurance premiums whether the visa is issued or refused and whether the group tour is materialized or not.

 

4. Amendment to Bookings

Notice of amendment must be made in writing to The Company to avoid any misunderstanding and should be signed by the person who made the original booking. The amendment is not effective until The Company receives the notice.
If you wish you to substitute passengers, change a passenger’s name, change departure/return dates of flight, or alter the travel service, such changes will be treated as cancellation and a new booking. The above stated clause of “Cancellation” charges will apply.

5. Amendment of Tour Itinerary

The Company makes reasonable effort to avoid changes in the itinerary. However, The Company reserves the right to alter itineraries, travel arrangements, airlines used, flight schedules, mode of transportation, service and hotel accommodation at any time (without compensation) due to unforeseen circumstances with or without prior notice.

6. Refund of Unused Services

No refund, either in part of full, will be made in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare but not utilized by the customers due to personal reasons.

7. Group Tour Materialization

Group tours are subjected to minimum group size of passengers to depart as below. The Company reserves the right to postpone or cancel the tour if total number of passengers fails below minimum requirement or any reason whatsoever, in which liabilities shall be borne by The Company.

The Company will recommend alternative departure dates or alternative tours. Should the customers decide not to accept the alternative arrangement, all refund will be made accordingly by The Company without further obligations.

8. Travel Document

It is the customer’s responsibility to ensure that they have a valid international passport with a validity of at least 6 months after scheduled return of the tour.
It is also the customer’s responsibility to determine the necessary visas, current health certificates and necessary travel documents as required by the various government authorities of the country(ies) to be visited or in transit. Visa fees and services charges will be borne by the customer. The Company does not guarantee the approval of the visa application.


The Company cannot be held responsible or be liable for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry by any country before departure or during the tour and travel for whatsoever reason, including but not limited to non possession of necessary visas.

 

9. Extension/Deviation of Stay

An extension/deviation of stay at the end of the tour or travel arrangement is permitted subject to the maximum validity and restrictions of the airticket, seat confirmation and availability of accommodation prior to the commencement of the tour. The extra costs incurred to process the extension will be borne by customer. It is the customer’s responsibility to hold a confirmed seat for the return flight. When extension/deviation requested cannot be confirmed 60 days prior to group departure, the customer is deemed to return on the original flight/tour schedule booked and no cancellation of tour is allowed.

10. Accommodation

Please note that accommodation properties are subject to availability at the time of booking. In the event that the accommodation booked or requested is unavailable, every effort will be made for an alternative in another accommodation or similar standard.
Accommodation for adults is based on twin-sharing basis. When booking triple-share rooms, please note that the third bed will be a “roll-away” bed. Triple sharing for all tours will be on request only as some hotels or accommodations do not have triple-share rooms. Single room occupancy is at additional cost borne by customer. For famstays/resorts/cruise, sharing of bathroom facilities may be necessary.

11. Travel Insurance

The Company strongly recommends purchase of a comprehensive Travel Insurance plan prior to the commencement of the tour to protect against sickness, loss of money, cancellation, flight delay or loss baggage in the event of a sudden emergency before or during the trip.
Note: Travel insurance does not cover first day of your travel if purchase less than 24hrs before departure.

12. Feedback Response

The Company welcomes constructive feedbacks from its customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within seven (7) days from the date of return, No responsibility is accepted in respect to any dispute that is made thereafter.

13. Tour Fare Excludes:

All taxes (international airport, domestic airport & relevant government taxes or any other taxes that may be imposed by the airlines from time to time), visa fee, laundry expenses, baggage charges, travel insurance, beverages, gratuities to service personnel, optional tour and all other of a personal nature.

14. Special Request

Any special requests such as special meals, dietary requirement, adjoining room etc, please inform The Company upon booking. Such requests are subject to confirmation and availability.

15. Tour Leader

Assignment of Tour Leader for all group departures regardless of group size is at the sole discretion of The Company. The Company reserves the right to recall or reassign any Tour Leader at any time during the tour. However, every due consideration will be studied before such action shall be taken.

Responsibility and Liability

A) All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by The Company through our appointed agents. All tickets, vouchers, coupons and documents are issued subject to term and contracts under which these services are provided. The Company accepts no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by immigration.

 

B) Should political upheavals, bed weather or other unforeseen circumstances cause a delay in transportation before the tour’s departure, The Company reserves the right to postpone or cancel the tour, and any loss or additional expenses incurred shall be borne by the tour member.

 

C) The tour fare is subject to change due to increase in airfares, increase in airline fuel surcharge, other transportation costs, hotel rates, exchange rates, government tax etc. Therefore The Company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.

 

D) The ticket issued is a special ticket restricted to certain Airlines only. It is non-negotiable, non-endorsable, non-refundable, and non-exchangeable and cannot be rerouted. Any alteration on the routing or change of date of travel by passenger is solely at his/her own risks. The Company shall not be held responsible for any inconvenience caused and extra expenses incurred.

 

E) The Company reserves the right to require any person to withdraw at any times from the tour if it is deemed that this person’s act or conduct to be unreasonable, offensive to or incompatible with comfort, enjoyment, interest, well-being and safety of other clients and The Company shall be under no further liability thereafter to any such person. The decision of the Tour Leader in this respect is final and conclusive of the tour for commercial purpose.

 

F) The Company shall not be liable to the passengers for any goods purchased by the passengers during the tour whether or not the goods are of defective quality, not suitable for the passenger’s purpose, not in conformity with samples provided to the passengers or rejected by the passenger for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractor, nor The Company or the travel services be liable to the passengers for the purchase monies of the aforesaid goods.

 

G) The Company reserves the right to change, amend, insert or delete any of term and conditions, or policies contained in this document, as the case may be, without prior notice.

© 2014 by LOVE Holiday Malaysia. All Rights Reserved

 

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